Refund policy
Unsatisfied with your order?
You can request a return up to 30 days after receiving your order. Email us at support@combact.com with your name, order number and reason for return. A member of our team will get back to you as soon as possible to arrange your return.
Please note: Returned items must be unused, in their original condition and in the original packaging. Unless otherwise agreed with us, customers are responsible for return shipping costs.
Once your return has been received and approved, your refund will be issued to the original payment method.
Faulty or Damaged Items
If your order arrives faulty or damaged, please email support@combact.com as soon as possible with your order number and details of the issue.
We'll review it and arrange a replacement or refund as appropriate. Where a return is required for a faulty or damaged item, we'll cover the reasonable return postage costs.
Incorrect Items
If we've sent you the wrong item, please email support@combact.com as soon as possible with your order number and details of what you've received.
We'll arrange for the correct item to be sent and cover any necessary return postage.
Refunds
We'll let you know once we've received and inspected your return.
Once approved, your refund will be issued to your original payment method within 10 business days. Your bank or card provider may take additional time to process the refund.
If more than 15 business days have passed since we approved your refund, please contact support@combact.com.