Privacy policy
Last updated: 30 September 2026
COMBACT LIMITED respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it and your rights when you visit or make a purchase from combact.com.
Information We Collect
When you use our website, place an order or contact us, we may collect information including your:
- Name
- Email address
- Telephone number
- Billing and delivery address
- Order and payment information
- IP address, device and browser information
- Website activity and interactions
We may also collect your email address when you choose to join our mailing list.
How We Use Your Information
We use your information to:
- Process and fulfil orders
- Take payments and provide customer support
- Communicate with you about your order
- Send marketing communications where you have consented to receive them
- Improve and protect our website
- Measure and improve our advertising
We process personal information where necessary to fulfil our contract with you, comply with legal obligations, pursue our legitimate business interests or where you have given your consent.
Who We Share Information With
We only share personal information where necessary to operate our business.
This may include Shopify, which powers our online store, Amazon Multi-Channel Fulfilment, which fulfils orders, Meta, which we use for advertising and measurement, Pop Convert, which provides our email sign-up tools, and payment and delivery providers.
Some of these providers may process information outside the UK. Where required, appropriate safeguards are used to protect your information.
Cookies and Advertising
Our website uses cookies and similar technologies to operate the store, understand how the website is used and measure advertising.
We use Meta advertising tools, including the Meta Pixel. Non-essential cookies and tracking technologies are used in accordance with your cookie preferences.
You can review or change your preferences using the Cookie Preferences link on our website.
How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purposes described above, including to meet legal, accounting and regulatory requirements.
Your Rights
Under UK data protection law, you may have rights to access, correct, delete or restrict the use of your personal information, as well as rights relating to data portability and objection.
Where we rely on your consent, you can withdraw it at any time.
To exercise your rights, contact support@combact.com.
Complaints
If you have concerns about how we use your personal information, please contact us at support@combact.com.
You also have the right to complain to the Information Commissioner's Office (ICO).
Contact
COMBACT LIMITED
Company No. 12591906
Swinford House
Albion Street
Brierley Hill
West Midlands
DY5 3EE
United Kingdom
Email: support@combact.com